Privacy Policy
KLINGER Australia operates the https://www.klinger.com.au website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
1.0 Definitions
Personal Data
Personal Data means data about a living individual who can be identified from the data.
Usage Data
Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small pieces of data stored on a User’s device.
Data Controller
Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data is, or is to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
Data Processor (or Service Providers)
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject
Data Subject is any living individual who is the subject of Personal Data.
User
The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
2.0 Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you. Types of data collected:
2.1 Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal Code, City
- Company
- Product or service enquiry details
- Cookies und Usage Data
The purpose of the data collection will be given at each instance where such data is collected. You may opt out of receiving any, or all, communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
2.2 Usage Data
We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
2.3 Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
3.0 What are cookies and how we use them
Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Our company uses cookies in a range of ways to improve your experience on our website including:
- Keeping you signed in
- Understanding how you use our website
- Marketing and remarketing purposes
4.0 The types of cookies we use
There are a number of different types of cookies however our website uses:
- Functionality – KLINGER Limited uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising – KLINGER Limited uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and your IP address. Our company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website you may be shown advertising based on your browsing patterns on our website.
5.0 How we collect your Data
You directly provide our company with most of the data we collect. We collect data and process data when you:
- Register online, submit any form on our website, download or gain access to tools or information that requires you to submit your contact details on our website
- Place an order (either online or offline ordering) for any of our products or services
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
- Use or view our website via your browser’s cookies
6.0 Use of Data
We use the collected data for various purposes:
- To process your enquiry, order and manage your account
- To provide and maintain our service
- To notify you about changes to our service
- To provide customer support and information
- To gather analysis or valuable information so that we can improve our service
- To monitor the usage of our service
- To detect, prevent and address technical issues
- To email you with information on our company, or other products and services we think you might like
7.0 Storage and retention of your Data
Our company securely stores your data at a data centre in Perth, Western Australia which operates on Information Security Management System compliant to ISO/IEC 27001 standard. We use the collected data for various purposes:
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
8.0 Marketing
8.1 Marketing communications in response to website enquiry
In the case of a request via any of the contact forms, chatbot or chat function on the website and your agreement to the terms and conditions of the Privacy Policy, your provided data will be forwarded exclusively to KLINGER Limited and the distribution partners of KLINGER Limited for contact and marketing purposes.
KLINGER Limited would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies:
- KLINGER Dichtungstechnik
If you agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop KLINGER Limited from contacting you for marketing purposes or giving your data to other members of the KLINGER Group of companies. If you no longer wish to be contacted for marketing purposes, please email: marketing@klinger.com.au
8.1 Marketing communications in response to offline enquiry i.e. direct email or direct contact enquiry
If you trade with us (send us a quote/information enquiry or make a purchase from us), our trading terms apply, which details our communications with you including the use of marketing emails. You can opt out of marketing emails at any time as per our trading terms and this privacy policy.
9.0 KLINGER Expert
On our website you have the possibility to download our tool KLINGER Expert, for which we need your email address to send you the download link. The data you provide will be stored and retained so that we can email you any updates made to the KLINGER Expert tool as and when the updates occur in the future. This will ensure you have an up-to-date tool and information.
10.0 Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
11.0 Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
11.1 Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google Services. For more information on the privacy practices of Google, please visit the Google Privacy Terms webpage
Google also recommends installing the Google Analytics Opt-out Browser Add-on for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
12.0 Behavioural Remarketing
We use remarketing services to advertise on third party websites to you after you have visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.
12.1 Google AdWords
Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google for Display Advertising and customize the Google Display Network ads by visiting the Google Ads settings page: Google Ads Page
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page.
14.0 Social Media Share Buttons
We use links on our web pages to several social media sites. The social media share buttons are links to the respective social media site. If you access web pages of our website which have such a link, this will not create a connection to the respective social media site. Only when clicking on those links, data will be sent to the social media sites. If you are logged in on the social media site at the same time, the social media site will associate this information to your personal user account. Please note that we have no knowledge of the exact content of the personal data transferred to the social media site, or how this data is used. You can only prevent this by logging out before using the link.
You will find more detailed information on the collection, the usage of data and on your rights to protect your privacy in this regard, in the data protection policy of the concerning social media site.
15.0 YouTube
We use plug-ins from YouTube to incorporate videos on our site.
YouTube is a product of YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA, which is represented by Google Inc. based at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
When you open a page of our website which contains a YouTube plug-in, your browser establishes a direct connection with YouTube’s servers. The content of the plug-in is directly transmitted to your browser by YouTube and integrated in the page. Through this integration, YouTube is informed that your browser has visited the corresponding page of our website. This information (including your IP address) is transmitted from your browser directly to a YouTube server in the USA and stored there. For further information to YouTube, please see https://www.youtube.com/intl/en-GB/yt/about
If you are logged in as a registered user of YouTube, YouTube will add this information to your personal user account. If you use the plug-in (e.g. by clicking the start button for a video), this information is also added to your user account. You can prevent this information from being added to your user account by logging out of YouTube and other products operated by YouTube LLC and Google Inc. and deleting the cookies for these companies from your browser before visiting our website.
Further information on data processing by YouTube (Google) can be found at https://policies.google.com/privacy?hl=en
16.0 Your Rights
We aim to take reasonable steps to allow you to access, correct, amend, delete, or limit the use of your Personal Data.
Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes. We have one month to respond to your request. Please contact us at our email: marketing@klinger.com.au or call us on 1300 798 279 (if you’re in Australia) or on +61 8 9251 1600 (if you’re outside Australia).
You may opt out of receiving marketing communications from KLINGER Limited at any time, by following the unsubscribe link on the email. Complaints about violations of your rights related to data privacy can be addressed to the data protection authority in your country.
17.0 Privacy Policy of other websites
The KLINGER Australia website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
18.0 Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
19.0 Contact us
If you have any questions about this Privacy Policy, please contact us:
By email: info@klinger.com.au
By phone: 1300 798 279 (if you’re in Australia) or +61 8 9251 1600 (if you’re outside Australia)
20.0 Contact the appropriate authority
Should you wish to report a complaint or if you feel that KLINGER Limited has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office in your country.
If you are in Australia, this is the Office of the Australian Information Commissioner:
Phone: 1300 363 992
Online: visit www.oaic.gov.au and complete an online privacy complaint form